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One Time It’s Better to Take Your Eyes Off the Prize
If you are a leader on a mission to focus the actions of your people this year, would you be surprised if we suggested having your people focus on something other than the actions you wanted them to take?
It may feel counterintuitive, but the key to taking action is to shift your focus from the actions on your list to the values linked to those actions.
Susan Fowler, author of "Why Motivating People Doesn't Work ... and What Does" provides an example of what we mean.
If you were a poor listener, most people would immediately recommend you take a class on developing listening skills. In that class you would learn the behaviours that go into being a better listener. At the end of the day, you would have a much better knowledge of the skills involved in listening—but do you really think you would have addressed the underlying causes of poor listening in the first place? Probably not. The same set of attitudes and behaviours that kept you from listening in the past would still be present.
Ironically, the best way for you to become a better listener is not to focus on listening so much as on a developed value linked to listening. Find a value in your life that listening supports, and then make the link between that value and the skill of listening.
If you have a developed value for learning, make the link between learning and listening. If you have a developed value for demonstrating you care about people, the link between caring about people and listening becomes the catalyst for listening to people.
You don’t have to change your natural disposition for listening, but because you are able to link your developed values for learning and caring, your listening behaviour will change. Rather than focusing on the behaviour you want to change—being a better listener—focus on linking the behaviour to your developed values.
What are the new behaviours you want your people to develop? Here’s a three-step plan that will help you take authentic action.
Help people identify and develop their work-related values and purpose— these are the mechanisms for taking action and making good decisions.
Set SMART goals, then have people shift their focus to linking their developed values to the action plan.
Keep values top of mind as you help people achieve their goals. Remind people of the link between action and stated values.
Help your people link their values to their goals and action plans. Then they can take authentic action by linking those values to the actions they hope to take.
About the author:
Susan Fowler is a best-selling author, and a Senior Consulting Partner with The Ken Blanchard Companies
on Blanchard Leaderchat