We know that delivering great customer service is important to your business, and our Legendary Service training program can help turn customer service into a competitive edge for your organisation.
Based on years of research and experience working with organisations who make service a priority, Legendary Service is a fast-paced, interactive program designed to help your managers and employees create alignment around a service-focused vision, values, and behaviours to better serve your customers every day.
Managers and team members identify their beliefs around serving others and how these beliefs impact behaviour. They learn the importance of self care, taking care of yourself so you can better serve the needs of others. And, they assess and segment customers to identify their different needs.
Using our CARE model, managers and service providers learn a framework for understanding the value of ideal service, responding to internal and external customer needs, developing excellent customer service skills, and taking initiative to build great customer relationships that will keep them coming back for your organisation. These skills include active listening skills, resolving difficult situations, and using best practice when interacting with customers
C: Commitment to service A: Attentiveness R: Responsiveness E: Empowerment
Who Should Attend?
Our Legendary Service® customer service training program is designed for managers and front-line service providers who want to consistently deliver ideal service and keep your internal AND external customers coming back and create a real competitive edge for your organisation.
Registration includes workshop, materials, morning & afternoon tea and lunch.
"People talk about really great service and really poor service. Our goal is to work on delivering the type of service people brag about"
Use and understand the CARE model
Understand the value of Legendary Service
Respond to internal and external customers
Learn active listening skills
Resolve difficult situations
Learn best practice when interacting with customers