- Issues You Face
- Leadership Solutions
- Sustainability Tools and Program Extensions
- Sustainability Tools: Challenging Conversations
Sustainability Tools: Challenging Conversations
Resolve Conflict and Unleash Creativity
Communicating honestly with a focus on desired results can be tough at times - particularly when you need to deliver a difficult message, give performance feedback, or confront challenging behaviour. It's especially hard to deal with anger, silence, or tension. However, navigating your way through these situations is key to being able to resolve conflict and promote creative problem solving.
Challenging Conversations is a half-day training program based on the flexible five-step SPEAK Model. It will help you learn to communicate without alienating others and listen even if you are "triggered" by what you are hearing.
Issues Addressed:
- Reluctance and lack of skills to effectively deal with challenging, intense, or emotionally charged conversations
Outcomes Achieved
- A willingness to initiate challenging conversations that surface conflict and transform difficult emotions into productive energy
- Greater confidence in delivering difficult messages, giving tough performance feedback, or confronting challenging behaviour
- Enhanced communication skills that increase competence, motivation, and confidence among direct reports and lead to improved morale
- Increased productivity and employee retention
- Quicker resolution of performance issues, fewer grievances and disciplinary issues
- Reduced tension, friction, and sabotage
- Improved interpersonal communication skills in and beyond the workplace
